• All products are handmade.  We usually process orders within 2-4 working days and larger orders might take a week. Custom orders can take up to a month.

• We offer flat rate shipping (Express not included), and for orders over $100, we offer free standard shipping worldwide.*
• Shipping is from Sydney and made through Australia Parcel Post 
• You will be emailed your tracking number once your order has been dispatched. You can track it through www.auspost.com.au/track 
• Estimated shipping times:

• Standard International Shipping: Estimated delivery times of 6 to 9 business days are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of our control. 
• Express International Shipping: Estimated delivery times of 2 to 6 business days are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of our control.
• Orders are generally processed within 2-4 days although larger orders might take up to seven working days.
• Please ensure your delivery details are correct as we are unable to redirect packages once your order has been dispatched. 

          *May not applicable during sale periods.

• Returns are accepted for refund, credit or exchange.
• Returns must be made within 7 days of receipt of your order
• Returned merchandise must be unused and undamaged, still in original packaging and with all tags still attached. Any merchandise that has been used may not be returned.

• Change of Mind – If you have purchased an item and you are not happy with the item, you may exchange the item or obtain a store credit within 30 days of purchase.

• Cancelling an order -  Once an order is placed it may not be cancelled. Art of Hope reserves the right to cancel any order and refund your money. If we decide to cancel an order and issue a refund, all refunds will be credited to the initial form of payment, less the shipping fee (if any), and we reserve the right to charge a 10% cancellation fee as we would have already been charged for the transaction costs.

• Before returning any merchandise, please inform us by sending an email to ruth@artofhope.com.au and you should hear back from us within 48 hours.

• Once you have approval to return your merchandise, please return it to us at:

• We do not cover the cost of postage for returns.
• Sale items may not be returned and we do not offer a refund on sale items.