SHIPPING & RETURNS

 PROCESSING TIME
  • All products are handmade.  We usually process orders within 3-5 working days and larger orders might take a week. Custom orders can take up to a month.
 SHIPPING
  • Standard shipping within Australia is complimentary. 
  • Shipping is from Sydney and made through Australia Parcel Post 
  • You will be emailed your tracking number once your order has been dispatched. You can track it through www.auspost.com.au/track 
  • Estimated shipping times:
          NSW/VIC - 2-3 days
          QLD/SA/NT/WA - 4-5 days
  • Orders are generally processed within 3-5 days although larger orders might take up to seven working days.
  • Please ensure your delivery details are correct as we are unable to redirect packages once your order has been dispatched. 
PAYMENT
  • Payment can be made online through PayPal and by credit card only. 
  • Art of Hope does not offer Afterpay
RETURNS
  • Returns are accepted for refund, credit or exchange.
  • Returns must be made within 7 days of receipt of your order
  • Returned merchandise must be unused and undamaged, still in original packaging and with all tags still attached. Any merchandise that has been used may not be returned.
  • Before returning any merchandise, please inform us by sending an email to ruth@artofhope.com.au and you should hear back from us within 48 hours.
  • Once you have approval to return your merchandise, please return it to us at:
           Art of Hope, PO Box 6465 Alexandria, NSW, 2015.
  • We do not cover the cost of postage for returns.
  • Sale items may not be returned and we do not offer a refund on sale items.